Help Center
Find answers to common questions and get the support you need
Frequently Asked Questions
How do I book a meeting room?
Booking a meeting room on Vendule is simple and takes just a few steps:
- Browse available spaces using our search feature or explore featured venues
- Select your preferred room and choose your date and time
- Review the details and pricing
- Complete your booking with secure payment
- Receive confirmation and access instructions via email
What is the cancellation policy?
Our cancellation policy varies by host, but generally follows these guidelines:
- Flexible: Full refund if cancelled 24+ hours before booking
- Moderate: Full refund if cancelled 48+ hours before booking
- Strict: 50% refund if cancelled 7+ days before booking
Check the specific cancellation policy on each listing before booking.
How do payments work?
Vendule uses secure payment processing powered by Stripe:
- We accept all major credit and debit cards
- Payment is collected when you confirm your booking
- Your card details are never stored on our servers
- Hosts receive payment after your booking is complete
How do I become a host?
Listing your space on Vendule is free and easy:
- Click "Become a Host" in the navigation menu
- Create your property profile with photos and details
- Set your pricing and availability
- Connect your payment account to receive payouts
- Publish your listing and start accepting bookings
What amenities are typically included?
Amenities vary by space, but common inclusions are:
High-speed WiFi
Presentation display
Video conferencing
Coffee & beverages
Whiteboard
Parking access
Check each listing for specific amenities and any additional fees.
Getting Started
For Guests
Learn how to search for spaces, make bookings, and manage your reservations.
Learn more →Need More Help?
Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.